AVG Anti Virus Software Customer Service Nightmare

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As many of my friends on stompernet.com have recommended using AVG anti-virus software I decided to try this over the popular but system hog Norton. For the very first day of the free 30 day trial of the AVG software, I have tried to purchase the full version to no success.  The first day I downloaded the software and filled out the form to purchase and handed over my American Express.  Two days later I got an email saying that the transaction did not go through.  Okay.  Maybe American Express did not let it go through as they are sometimes very strict about charges on the internet due to protecting their customers from fraudulent charges.  Instead of calling American Express to figure it out, I pulled out the Mastercard.  Two days later same email.  Transaction could not go through.  Maybe their system is down?  Let’s wait and try again later.  A few weeks pass and I try again this time via paypal.  No luck.  Two days later another email.  Try a fourth time.  Still no luck.  Finally I send an email explaining that I cannot purchase their software and the response I get indicates that their customer service people either can’t or don’t want to read English.  No, AVG, you are not going to find my order number as I can’t place an order!  If you are listening AVG, please fix your order processing system before I have to purchase Norton!


Dear Nicole,

Thank you for your email.

Unfortunately we have been unsuccessful in searching for your
purchased AVG License Number in our customer database.

To identify your purchase, please provide us with following
– Company name (if applicable):
– Registered name (individual):
– Registered e-mail address:
– Country:
– Address:
– AVG product and the number of licenses:
– Date of AVG purchase (month and year)

Where did you purchase your AVG product?

If you purchased AVG in our on-line shop, please include a copy of the
e-mail that you received from Digital River GmbH (element 5), our
processing company or provide your reference number and order number

If purchased from an AVG Authorized Reseller, please provide the name
of that Reseller.

If your AVG product is already installed, you can find and verify your
AVG License/Sales Number using the following steps:

In AVG 7.5:
Please go to the License window of the AVG Control Center (Information
-> Activate AVG).

In AVG 8.0:
Please go to the License component in AVG (Open AVG -> double-click
the License component).

We recommend that you use copy&paste method to enter the AVG License
Number, as described at:

We look forward to hearing from you soon.

Best regards,

Antoniya Zaharieva
Customer Service
AVG Technologies

website: http://www.avg.com


Did you know that AVG Internet Security software and its virus
detection technology have won numerous industry awards and
If you want to find out more, please visit:
On Mon Dec 08 21:13:44 CET 2008, Nicole Munoz wrote:

> Full name: Nicole Munoz
> Email address:
> Company: none
> License number: n/a
> License type: Nothing
> Product title: Internet Security 3-pack
> Number of licenses: n/a
> OS: Vista
> Service pack: n/a
> Program version: 8.0
> Build version: n/a
> Virus DB version: n/a
> Area: Sales Number
> Issue: Purchase
> Issue description:
> I have tried to purchase the software 4 times unsuccesfully.  I tried to purchase with a Mastercard, American Express, and via paypal.  All three times I waited 2 days each and the transactions did not go through.  I just tried via paypal right now and I hope it goes through.  My trial version has expired and I want to buy the full version.  Please look into your payment processing system asap.
> Country: MEXICO
> Choices sequence: 0B-1B-2D-3M-4C-5ET-6EQ

3 thoughts on “AVG Anti Virus Software Customer Service Nightmare”

  1. Try buying at avgantivirus.com instead, the problem you’ve had is a notorious one of sites that use e5 to process sales, you can call them by phone to.

  2. Avira is far better than AVG IMO. It pains me to know that AVG has this kind of support when it is so popular. I’ve heard that Nod32 is good too but haven’t had the chance to check it out.

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